Crime Reduction Initiatives (CRI)
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Crime Reduction Initiatives (CRI) is a health and social
care charity working with individuals, families and communities
across England and Wales that are affected by drugs, alcohol,
crime, homelessness, domestic abuse, and antisocial behaviour. They
were previously using Sage 50 Payroll but due to the expansion of
the organisation and the growing number of employees this solution
was no longer able to meet their business needs. They successfully
upgraded to Sage’s SnowdropKCS integrated HR and Payroll
- Providing a better service to the
organisation and employees
- Sophisticated tracking and reporting to
enable informed decision making
- Reduction in errors due to no more paper
“The SnowdropKCS solution has made our payroll team
more efficient, more productive and more accurate. We can now spend
time concentrating on the important functions of our
Jon Loughlin, Payroll Manager
“The SnowdropKCS solution has meant we are now able
to record, track and maintain our HR data effectively. The
sophisticated reporting means we can intelligently use this
information to understand the business and make informed
Sarah James, Regional HR Manager
CRI previously used Sage 50 Payroll however as the organisation
and number of employees grew they found they were outgrowing the
system. They were spending too much time uploading information into
the system and they had no way of recording, tracking and
maintaining information about their employees. The HR team could
not access the data easily and were not able to report on the
information they held. This meant they were unable to provide the
level of service to the organisation they would have liked.
Information and data was manually transferred involving a lot of
paper pushing which not only meant a lot of wasted time but it was
also open to errors.
CRI decided to upgrade to Sage’s SnowdropKCS integrated HR and
payroll solution to enable them to meet their growing
organisation’s needs. During their implementation they had two Sage
Project Managers, working with them. In addition they had training
consultants on-site to deliver bespoke training on the system. They
had, and continue to have, access to the Sage in-house support desk
who are on hand to help with any queries they may have.
“The Help Desk are fantastic and 90% of the time are
able to resolve our queries there and then”
Sarah James, Regional HR Manager.
CRI will also shortly be implementing the Self-Service module
which will enable employees and managers to interact with their own
data reducing the amount of time taken to input data.
The SnowdropKCS solution means that the HR department are now
able to record, track and analyse the information effectively. They
can now produce a vast number of standard reports, as well as
create their own. This has enabled them to provide Managers with
the information they need to make informed decisions about the
business and employees. Going forward HR will be looking to further
utilise the system by automating some processes through the
workflows by setting predefined scenarios so that the system
notifies them of dates or highlights trends, meaning they can
address any issues sooner and deliver a better service.
The HR function are now able to better manage and monitor
absence which will mean they can identity and address issues to
drive down absence levels, saving the organisation money as well as
being able to provide support when their employees need it.
As a result of implementing SnowdropKCS the payroll function is
more productive and efficient. With processes being automated there
is no longer a lengthy paper trail or heavy admin burden which has
also meant a reduction in errors. As a result of the integrated
system there is now no duplication of data which has streamlined
many processes saving time and enabling them to concentrate on the
more important parts of their job.