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Managers 'need emotional intelligence'

15 March 2012

Managers "need emotional intelligence" Posted by Editorial team

The recruitment of managers may need to take into account their character, as one expert has said emotional intelligence is an important skill when leading a team.

Scott Watson, managing director of Summit Consulting and Training and author of Win Every Time - Essential lessons for existing and emerging leaders, explained personnel want to be headed by someone they can trust.

Employees prefer their manager to give clarity on goals and what they plan to do to reach them, be competent in their jobs and to lead by example, the specialist stated.

He noted these are "human skills", not something candidates can learn from training DVDs or books.

Managers should be encouraged, however, to engage with their staff in the right way, Mr Watson added.

"We must look to line managers at all levels to develop these crucial emotional intelligence and competencies that will help them to collaborate more effectively," she stated.

A study by the Chartered Management Institute and Penna recently showed 80 per cent of respondents in successful organisations believe their superiors are effective at their jobs, compared with only 39 per cent in firms that are not doing as well.

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